Why can't you charge my card?

When the validation to charge a card is denied, the card company supplies very little information. When a transaction is rejected, it could be because:

  • there are insufficient funds/credit remaining on that card's account
  • a number was incorrectly entered (including the expiration date or CVV)
  • your card is not authorised for online transactions
  • or sometimes it's just a temporary problem, and attempting to charge the card again after a few hours or days may be successful.

In the majority of cases, contacting the card company will help you resolve the problem.  

Feel free to contact us if you require any assistance at all with billing!