iPad Troubles?

Problem

  • Does the LiteracyPlanet app keeps freezing, or there is lag when attempting to run exercises?
  • Are visual glitches appearing?
  • Are some aspects of the app inaccessible?

Resolution

The LiteracyPlanet App requires no configuration, but does require an internet connection. As such, most issues are easily solved by performing the following:

  • close the app properly by double-tapping the Home button to bring up the task bar and your most recently used apps. Swipe each application up, which closes the app completely
  • a soft reset of the ipad - hold the Power + Home buttons together until the device switches off. Don't fret! It won't delete anything important
  • try updating the app through the app store. Where do you find your current app version?
  • worse case scenario - delete the app from the ipad, then re-downloading from the app store

If none of the above resolve your issue, contact LiteracyPlanet Support

 

Problem

  • Slow or sluggish response or exercises not loading
  • Completed tasks or exercises not saving 
  • Scores not updating after tasks or exercises completed
  • Audio out of sync

Resolution

  • Check the network connection speed test with this free speed tester
  • Send a screenshot to support@literacyplanet.com
  • How to take a screenshot on Apple Devices 
  • On Android device you may have to google search your particular device to find the way to take a screenshot
  • If sluggish or crashing double click iPad home button and swipe up all other open apps running in the background. 

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