If you are encountering problems with the Literacy Planet website, the first step is to check that you are running the latest versions of Browser, and Flash Player.
To check your browser, simply head to whatbrowser.org, which will tell you whether or not you're up-to-date. If the site detects an older version of browser, it will display a button to update your browser! It's easy!
To check your Flash Player, head to the Flash Player site and it will tell you what version you're running. The site also displays the latest versions numbers for quick reference. If you you find that your version isn't the latest, select the Player Download Centre link in the page and follow the prompts.